What information does CHF/Poverty Encounter collect?
We collect personal information when you voluntarily submit it to us.
For example, patrons may provide us with personal information (such as name, address, email address, telephone numbers and/or credit/debit card information). If a patron, or a website visitor, contacts us by email, they may provide us with their email address, and name. Providing data is required in these contexts in order for us to process your transactions, requests, or respond to inquiries.
What does CHF/Poverty Encounter do with a patron’s personal and financial information? Besides keeping a patron’s personal and financial information safe and secure, the personal information a patron provides, such as e-mail addresses and telephone numbers, is used by CHF/PE staff only to ensure accurate, timely processing of transactions and/or donations. Everything else is kept confidential, and CHF/PE will remove any information from its digital and paper files upon written request of the donor.
How do we protect your information? In keeping with CHF’s mission and values of good stewardship, CHF/PE implements a variety of security measures to maintain the safety of your personal information when you make a gift, place an order or enter, submit, or access your personal information. We offer the use of a secured server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a gift or patron transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file (digitally or in paper) for more than 60 days, and then is destroyed. Children’s Hunger Fund has been a member in good standing of the Evangelical Council for Financial Accountability since 2003. CHF is also listed at Charity Navigator and Wall Watcher’s – two leading independent charity rating services.
Is there an ability to opt-out when contacting CHF/Poverty Encounter? Those who choose to register through various “guestbook”-type features on our site may choose to give us certain contact information (such as their email address). These features may also request optional demographic information (such as zip code, age, or income level). Unless you “opt out,” we may use this contact information to send you additional information about CHF/PE and our programs. Voluntarily provided contact information may also be used to contact you when necessary in order to resolve customer service issues or questions. You may readily opt-out of receiving future communications; see the “opt-out” and “modifying your information” sections below.
How do I modify my personal information or account settings? Please use the following options for removing your information from our database (i.e. to not receive future communications or for changing or modifying information previously provided).1. E-mail [email protected] or [email protected]
2. You can send postal mail to the following address: Children’s Hunger Fund/Poverty Encounter 13931 Balboa Blvd. Sylmar, CA 91342
3. You can call the following toll-free telephone number: 800.708.7589 (CHF) or Poverty Encounter 818.979.7090
When contacting us to change your status, be sure to include any information that would help us identify you on our lists, such as complete contact information (name, postal address, telephone number, and email address), or information about venues in which you gave us your contact information online. In addition to the personal information that you submit to us, we may collect personal information about you from reputable third parties, or automatically collect information using cookies or webserver logs.
Logs, Cookies, and other Storage Technologies Web server logs:
Our web servers may collect certain information such as IP address, pages visited, time of visits, and referring website.
Consent to transfer This Web Site is operated in the United States. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using the Web Site or providing us with your information, you consent to this transfer.