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Terms and Conditions

Refund Policy

Poverty Encounter tickets are non-refundable; however, they are transferrable if notification is provided via email or phone at least 24 hours in advance of the ticketed arrival time. Email [email protected] or call (818) 979-7090 to notify Poverty Encounter staff of any changes. Guests have 60 days from the date on the original ticket(s) to reschedule their tour. After 60 days, the tickets are non-transferrable.

Late Arrivals

Poverty Encounter staff will attempt to accommodate individuals and/or groups that arrive late and miss their tour time. If the daily schedule and Poverty Encounter guest capacity permits, late arrivals may be offered a later tour time for that same day. If a tour time is not available, we reserve the right to uphold the terms of the refund policy that states tickets are non-refundable.

Payment Methods

Poverty Encounter accepts Visa, MasterCard, Discover, and American Express. Private group sales include cash and check payment options.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to contact our offices to ensure your order has been placed.

Billing Information Verification

Orders are processed after billing information has been verified. Incorrect billing or credit card account information for a ticket will cause an order to be canceled. In these cases, please verify your billing and account information with your bank and/or credit card issuer before making another purchase attempt.

Delivery Options

The following delivery methods are offered:

Mobile – access your confirmation email. Ticket barcode will be scanned on your mobile phone on the date of your visit.

Print-at-Home – Open your confirmation email, click View My Tickets, and print to bring on the date of your visit.

Will Call – pick up your tickets on site the date of your visit.

Content Provider Information

Poverty Encounter ticket services are provided by ShowClix. ShowClix cannot be held responsible for any agreements, contracts, unfulfilled promises or any communication made between one of our clients and a third party.

Poverty Encounter Contact Information

Children’s Hunger Fund
13931 Balboa Blvd., Sylmar, CA  91342
Email:  [email protected]
Phone: 818.979.7090  |  Fax 818.979.7101

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