Terms and Conditions
Refund Policy
Poverty Encounter tickets are non-refundable; however, they are transferrable if notification is provided via email or phone at least 24 hours in advance of the ticketed arrival time. Email info@povertyencounter.org or call (818) 979-7090 to notify Poverty Encounter staff of any changes. Guests have 60 days from the date on the original ticket(s) to reschedule their tour. After 60 days, the tickets are non-transferrable.
Ticket Use, Transfer, and Resale Policy
Poverty Encounter tickets are issued for educational and charitable purposes and are intended solely for use by the original purchaser or their invited guests.
Prohibited Resale
Tickets may not be resold, offered for resale, auctioned, or transferred for value through any third‑party marketplace or reseller. Any ticket that is resold or offered for resale in violation of this policy is void and may be denied entry without refund.
Invalid Third‑Party Purchases
Children’s Hunger Fund does not authorize the sale of tickets through third‑party resale websites. Tickets purchased from unauthorized sellers cannot be verified and entry is not guaranteed.
Permitted Transfers
Tickets may be transferred only in accordance with Poverty Encounter policies and only when permitted through our official ticketing platform, currently powered by ShowClix (now part of Leap Event Technology). Approved transfers may require advance notice and verification and must comply with all posted deadlines and requirements.
Enforcement
Children’s Hunger Fund reserves the right to cancel or invalidate tickets obtained in violation of these terms, to refuse admission, and to take other appropriate action to protect the integrity of the Poverty Encounter experience and its charitable mission.
Late Arrivals
Poverty Encounter staff will attempt to accommodate individuals and/or groups that arrive late and miss their tour time. If the daily schedule and Poverty Encounter guest capacity permits, late arrivals may be offered a later tour time for that same day. If a tour time is not available, we reserve the right to uphold the terms of the refund policy that states tickets are non-refundable.
Payment Methods
Poverty Encounter accepts Visa, MasterCard, Discover, and American Express. Private group sales include cash and check payment options.
Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to contact our offices to ensure your order has been placed.
Billing Information Verification
Orders are processed after billing information has been verified. Incorrect billing or credit card account information for a ticket will cause an order to be canceled. In these cases, please verify your billing and account information with your bank and/or credit card issuer before making another purchase attempt.
Delivery Options
The following delivery methods are offered:
Mobile – access your confirmation email. Ticket barcode will be scanned on your mobile phone on the date of your visit.
Print-at-Home – Open your confirmation email, click View My Tickets, and print to bring on the date of your visit.
Will Call – pick up your tickets on site the date of your visit.
Content Provider Information
Poverty Encounter ticket services are provided by ShowClix. ShowClix cannot be held responsible for any agreements, contracts, unfulfilled promises or any communication made between one of our clients and a third party.
Poverty Encounter Contact Information
Children’s Hunger Fund
13931 Balboa Blvd., Sylmar, CA 91342
Email: info@povertyencounter.org
Phone: 818.979.7090 | Fax 818.979.7101
www.povertyencounter.org